/* 工单页（ticket.php）专用样式，依赖 home.css / ui-tokens.css 的变量，不影响其他页面。 */
.tk-wrap{padding-top:56px;padding-bottom:64px;--ink:var(--c-text);--muted:var(--c-text-muted);--brand:var(--c-primary);--brand-deep:var(--c-primary-dark);--line:var(--c-border);}
.tk-h1{margin:14px 0 10px!important;font-size:clamp(28px,3.2vw,40px)!important;}
.tk-lead{max-width:680px;margin-bottom:28px!important;}
.tk-grid{display:grid;grid-template-columns:minmax(0,1.2fr) minmax(0,1fr);gap:28px;align-items:start;}
.tk-card{margin-bottom:24px;padding:26px 28px;border:1px solid var(--line);border-radius:14px;background:#fff;}
.tk-card h2{margin:0 0 18px;font-size:18px;font-weight:600;color:var(--ink);}
.tk-card label{font-weight:500;color:var(--ink);}
.tk-req{color:#b4423f;}
.tk-card .form-control{border-radius:8px;box-shadow:none;border-color:#cddbc9;}
.tk-card .form-control:focus{border-color:var(--brand);box-shadow:0 0 0 3px rgb(34 110 89 / 12%);}
.tk-card textarea.form-control{resize:vertical;min-height:140px;}
.tk-count{margin-top:4px;text-align:right;color:var(--muted);font-size:12px;}
.tk-submit{min-width:140px;height:42px;border:0;border-radius:8px;background:var(--brand-deep);font-weight:600;}
.tk-submit:hover,.tk-submit:focus{background:#103d32;}
.tk-hp{position:absolute;left:-9999px;top:auto;width:1px;height:1px;overflow:hidden;}   /* 蜜罐：对真人不可见 */
.tk-kv{display:grid;grid-template-columns:72px 1fr;gap:8px 12px;margin:14px 0;}
.tk-kv dt{color:var(--muted);font-weight:400;}
.tk-kv dd{margin:0;font-family:Menlo,Consolas,monospace;font-size:18px;font-weight:700;letter-spacing:1px;color:var(--brand-deep);word-break:break-all;}
.tk-hint{margin:6px 0 0;color:var(--muted);font-size:12px;}
.tk-done{border-color:#cfe5d9;background:#f2f9f5;}
.tk-result{margin-top:20px;padding-top:18px;border-top:1px solid var(--line);}
.tk-r-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;}
.tk-r-head strong{font-size:16px;overflow-wrap:anywhere;}
.tk-r-meta{margin:4px 0 10px;color:var(--muted);font-size:12px;}
.tk-r-body,.tk-reply-b{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.8;}
.tk-r-body{padding:12px 14px;border-radius:8px;background:#f6f8f4;}
.tk-r-replies h3{margin:20px 0 10px;font-size:14px;font-weight:600;}
.tk-reply{margin-bottom:10px;padding:10px 14px;border-left:3px solid var(--brand);background:#eef5ef;border-radius:0 8px 8px 0;}
.tk-reply-h{margin-bottom:4px;color:var(--muted);font-size:12px;}
.tk-badge{flex:none;padding:2px 10px;border-radius:999px;font-size:12px;font-weight:600;white-space:nowrap;}
.tk-s0{background:#f9ebea;color:#8f3836;}
.tk-s1{background:#fbf1de;color:#8a5a12;}
.tk-s2{background:#e6f2ec;color:#2c6a4f;}
.tk-s3{background:#eceeea;color:#666;}
@media(max-width:900px){.tk-grid{grid-template-columns:minmax(0,1fr);}.tk-wrap{padding-top:36px;}}
@media(max-width:560px){.tk-card{padding:20px 18px;}}
/* 响应式补充（r1）：手机上放大输入框与按钮的触控高度，16px 字号避免 iOS 聚焦时自动放大页面。 */
@media(max-width:767px){
  .tk-card .form-control{height:46px;font-size:16px;}
  .tk-card textarea.form-control{height:auto;min-height:140px;}
  .tk-submit{width:100%;height:48px;}
  #tk-qbtn,#tk-again{min-height:44px;}
  #tk-qbtn{width:100%;}
  .tk-kv{grid-template-columns:64px minmax(0,1fr);}
  .tk-kv dd{font-size:16px;}
  .tk-r-head{flex-wrap:wrap;}
}
/* 附件上传（r2） */
.tk-opt{color:var(--muted);font-weight:400;font-size:12px;}
.tk-file-input{display:block;width:100%;padding:8px 10px;border:1px dashed #cddbc9;border-radius:8px;background:#f6f8f4;font-size:13px;}
.tk-file-list{margin:8px 0 0;padding:0;list-style:none;font-size:13px;}
.tk-file-list li{padding:2px 0;color:var(--ink);overflow-wrap:anywhere;}
.tk-file-list li.tk-file-bad{color:#b4423f;}
.tk-r-files h3{margin:20px 0 10px;font-size:14px;font-weight:600;}
.tk-r-file{display:block;margin-bottom:6px;overflow-wrap:anywhere;}
@media(max-width:767px){.tk-file-input{min-height:46px;font-size:14px;}}
/* 我的工单列表与详情对话（r3） */
.tk-login p{margin-bottom:16px;color:var(--muted);}
.tk-login .btn{margin-right:8px;}
.tk-empty{margin:0;color:var(--muted);}
.tk-list{margin:0;padding:0;list-style:none;}
.tk-list li+li{margin-top:10px;}
.tk-item{display:block;padding:12px 14px;border:1px solid var(--line);border-radius:10px;background:#fff;color:inherit;text-decoration:none;transition:border-color .15s,background .15s;}
.tk-item:hover,.tk-item:focus{border-color:var(--brand);background:#f6f8f4;text-decoration:none;}
.tk-item-top{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;}
.tk-item-top strong{overflow-wrap:anywhere;color:var(--ink);}
.tk-item-meta{display:block;margin-top:4px;color:var(--muted);font-size:12px;overflow-wrap:anywhere;}
.tk-back{margin:0 0 14px;}
.tk-v-title{margin:0;font-size:20px;font-weight:600;overflow-wrap:anywhere;}
.tk-head{margin-bottom:16px;}
.tk-thread{display:flex;flex-direction:column;gap:16px;}
.tk-msg{max-width:82%;}
.tk-msg-h{margin-bottom:4px;color:var(--muted);font-size:12px;}
.tk-bubble{padding:10px 14px;border-radius:12px;white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.8;}
.tk-me{align-self:flex-end;}
.tk-me .tk-msg-h{text-align:right;}
.tk-me .tk-bubble{background:#e3f1ea;border:1px solid #cfe5d9;border-bottom-right-radius:3px;}
.tk-admin{align-self:flex-start;}
.tk-admin .tk-bubble{background:#fff;border:1px solid var(--line);border-left:3px solid var(--brand);border-bottom-left-radius:3px;}
.tk-tag{display:inline-block;padding:0 6px;border-radius:4px;background:#eceeea;color:#666;font-size:11px;}
.tk-tag-admin{background:var(--brand);color:#fff;}
.tk-closed{margin:0;color:var(--muted);}
@media(max-width:767px){.tk-msg{max-width:94%;}.tk-item{padding:12px;}#tk-rbtn{width:100%;height:48px;}#tk-rcontent{font-size:16px;}}